I’m still in SL — I created a new account and started over — but I live every day knowing that things could go poof just like that, and I don’t trust it at all (especially since the past few weeks have been horrid — lots of failed transactions, non-delivery of purchased goods, unable to TP, etc.). I go there for fun and because I have friends there, but I don’t put my whole heart in it.

Every time I spoke with the Linden staff I had extreme difficulty with their accent.  They must outsource their support.  I don’t think outsourcing is always bad but it is usually a sign of declining customer support.

Sepharad,

I agree that suing may be the only way for them to take notice.  If I had more time on my hands I would do that just to get then to change their practices.  The situation is completely uncalled for.  I get e-mails very often from EVE online asking me to reactivate my 2 year old account and reclaim all my asset.. why can’t SL keep my assets for more than 30 days?

 soooo, no Linden does not give a shit about you because they dont have to. Thats how America works. Until you sue them they wont do shit. And yes until there is competition, they will persist in their bloodsucking behavior and shoddy workmanship, because it maximizes profit with the least effort.

By the way this mentality is why our economy is going down the toilet.

I get the occasional good customer service, but for the most part, most of them seem like they’re at the end of the rope and really should be in other jobs, cause their heart just ain’t in this one anymore.

Catch is, wouldn’t a fresh crew just get the same way in a few months?

I really dont think the Sl top brass really care about its customers.. they just want them to shut up and pay ;-(

Get a basic account, get your Lindens from SLex (or even on the exchange, I’m on basic, and I still use the regular exchange), and then base all your land/dealings on private sims.

It may cost SLIGHTLY more (often times, not even), but the performance is better, the zoning is better, and if you get to know the person you’re renting/buying from, you have very very few hassles. I LOVE my land on the estates. I rarely step foot on the mainland anymore, even to stop.

And I won’t lose my inventory due to a missed “premium account” payment.

Like you said they should have a better backup systems.  A couple years ago I played EVE online breifly.  I still get e-mails form them saying that if I reactivate my account all my assets will be returned.  I can’t believe SL purges all inventory after only 1 month?

Thank you very much for sharing this incredulous event with us although I’m amazed you can sound so calm and rational about it.

There is clearly something fundamentally wrong with the management of SL when they can allow this to happen. All they need is a backup system for the inventory and some cooling off period to allow something like this to be rectified. As for L$ vanishing, they have no excuse for this and sound like callous money grabbers.

 On their website main page they show a happy couple and imply that they really care about people but deleting a person’s inventory doesn’t match up to this. The management of SL may well be very nice people but actions count and injustices should be addressed.

Its clear that SL has some problems as I’ve transferred objects to friends before and seen them vanish into the ether but never imagined that a whole inventory could be so easily wiped out.

 Its scary for everyone, not just businesses.

Mal